Someone said, when a couple is fighting and screaming, the message they cried (intended) for the other person won’t be sent. The results are more bickering, misunderstanding, and the failure to communicate.
Communication, according to Lasswell, is a one way process. The message is sent from the communicator to a communicant, through a certain channel, resulting in an understanding and effect on the communicant (the second person).
However, communication, at its best, is involving an understanding on both side and giving and receiving feedbacks. The process is a dialogue. The process is about speaking and listening. Understanding occurs on both side, the process is also assisted by the similar frame of reference and the field of experience.
Thus, within a conflict, one must know when to talk, and when to listen.